RETURNS / REFUNDS/CANCELLATIONS
We realise that not everything in life works out, so in line with UK sales law, if you are unhappy with any item of your order for any reason, Lewis Yates Ltd will provide a full refund within 14 days of the date of receiving your returned items, providing items are returned to us in their original condition with tags attached.
Should you wish to return an item, please ensure the item is securely packaged and sent to: Lewis Yates, 80 High Street, Billericay, Essex, CM12 9BS along with your order details. Please then take your package to the Post Office and ensure you receive proof of postage.
Unfortunately we cannot refund any goods lost in transit.
Please note that items returned to us without their original packaging or damaged will not be accepted and will be returned to you. Therefore, should you think you may wish to return an item, please ensure that you keep the original packaging.
All refunds will be made to the card originally used to purchase the goods. Please be aware that whilst we aim to get your refund to you as quickly as possible some card returns can take up to 30 business days for banks to complete depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.
Any returns received outside the 14 days are accepted at the discretion of Lewis Yates Ltd. This does not affect your statutory rights.
Should you wish to exchange any item, please log into your account and go to the returns and refunds tab. Please select the item from your orders that you wish to return which will display the details of your order where you can 'request an exchange'. In the free text box, please ensure you state the design, style, size and colour of the item you wish to exchange your order for, then click 'submit'. You should receive an email confirmation once your request has been received and a further email will be generated if your exchange has been approved.
Please allow up to three working days from the receipt of a return for the replacement goods to be dispatched.
Please note that if we do not have the available stock for the requested exchange, a refund will automatically be processed and a confirmation email will be sent.
If you have any other questions please contact the following:
Lewis Yates Ltd is committed to protecting your privacy. We use the information we collect about you to process your order. When you place an order with us, we need to know your name, e-mail address, delivery address, credit or debit card number and an expiry date. This allows us to process and dispatch your order and to notify you of your order status. We also ask for your telephone number, which enables us to contact you if there is a problem with your order. We do not sell, trade or rent your personal information to others nor will we use your information to share with outside companies.
We accept the following cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro, American Express and Solo. We also accept payment via PayPal.
All items are listed in British Pounds Sterling and include VAT.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and the decision made by Lewis Yates Ltd will be final.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
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